{"id":831,"date":"2026-09-04T13:12:18","date_gmt":"2026-09-04T13:12:18","guid":{"rendered":"https:\/\/jaxl.com\/blog\/?p=831"},"modified":"2026-09-04T13:12:22","modified_gmt":"2026-09-04T13:12:22","slug":"ai-call-routing","status":"publish","type":"post","link":"https:\/\/jaxl.com\/blog\/business-phone-systems\/ai-call-routing\/","title":{"rendered":"AI Call Routing: How AI Receptionists Route Calls to the Right Team"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/jaxl.com\/blog\/wp-content\/uploads\/2026\/09\/ChatGPT-Image-Sep-4-2026-06_38_17-PM-1024x683.png\" alt=\"\" class=\"wp-image-834\" srcset=\"https:\/\/jaxl.com\/blog\/wp-content\/uploads\/2026\/09\/ChatGPT-Image-Sep-4-2026-06_38_17-PM-1024x683.png 1024w, https:\/\/jaxl.com\/blog\/wp-content\/uploads\/2026\/09\/ChatGPT-Image-Sep-4-2026-06_38_17-PM-300x200.png 300w, https:\/\/jaxl.com\/blog\/wp-content\/uploads\/2026\/09\/ChatGPT-Image-Sep-4-2026-06_38_17-PM-768x512.png 768w, https:\/\/jaxl.com\/blog\/wp-content\/uploads\/2026\/09\/ChatGPT-Image-Sep-4-2026-06_38_17-PM.png 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>AI call routing<\/strong> helps businesses connect customers with the right person or team without making callers navigate complicated phone menus or repeatedly explain why they are calling.<\/p>\n\n\n\n<p>Instead of simply answering a call and transferring it randomly, an AI receptionist can understand the caller&#8217;s intent, collect relevant information, and determine where the conversation should go next.<\/p>\n\n\n\n<p>For a small business, this can mean fewer missed calls, less time spent transferring customers, and a better experience for both callers and employees.<\/p>\n\n\n\n<p>If you&#8217;ve already read our guides on <a href=\"https:\/\/jaxl.com\/blog\/ai-automation\/what-is-an-ai-receptionist\/\">What Is an AI Receptionist?<\/a> and <a href=\"https:\/\/jaxl.com\/blog\/engineering\/24-7-ai-receptionist-small-business\/\">How 24\/7 AI Receptionists Help Small Businesses<\/a>, this article looks at one of the most useful capabilities of an AI receptionist: <strong>getting every call to the right place.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What Is AI Call Routing?<\/h2>\n\n\n\n<p>AI call routing is the use of artificial intelligence to understand an incoming call and direct it to the appropriate person, department, or workflow.<\/p>\n\n\n\n<p>Traditional phone systems often rely on:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;Press 1 for Sales. Press 2 for Support. Press 3 for Accounts.&#8221;<\/p>\n<\/blockquote>\n\n\n\n<p>The problem is that customers don&#8217;t always know which department they need.<\/p>\n\n\n\n<p>An AI receptionist can instead ask the caller what they need and understand the response.<\/p>\n\n\n\n<p>For example:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;I&#8217;d like to know if my order has shipped.&#8221;<\/p>\n<\/blockquote>\n\n\n\n<p>The AI can recognize that this is an order-related inquiry and route the call accordingly.<\/p>\n\n\n\n<p>The customer doesn&#8217;t need to figure out which department handles their request.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why Businesses Need Smarter Call Routing<\/h2>\n\n\n\n<p>As a business grows, so does the number of people handling customer calls.<\/p>\n\n\n\n<p>You might have:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sales<\/li>\n\n\n\n<li>Customer support<\/li>\n\n\n\n<li>Accounts<\/li>\n\n\n\n<li>Operations<\/li>\n\n\n\n<li>Appointment scheduling<\/li>\n\n\n\n<li>Delivery<\/li>\n\n\n\n<li>Management<\/li>\n<\/ul>\n\n\n\n<p>Sending every call to the same person creates unnecessary work.<\/p>\n\n\n\n<p>It can also lead to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Long wait times<\/li>\n\n\n\n<li>Repeated transfers<\/li>\n\n\n\n<li>Missed calls<\/li>\n\n\n\n<li>Frustrated customers<\/li>\n\n\n\n<li>Employees handling calls that don&#8217;t belong to them<\/li>\n<\/ul>\n\n\n\n<p>AI call routing helps organize incoming conversations before they reach your team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How Does AI Call Routing Work?<\/h2>\n\n\n\n<p>A typical AI call-routing process looks like this:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. The Customer Calls<\/h3>\n\n\n\n<p>The customer calls your business number.<\/p>\n\n\n\n<p>The AI receptionist answers the call and begins the conversation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. The AI Understands the Request<\/h3>\n\n\n\n<p>The AI asks questions and determines why the customer is calling.<\/p>\n\n\n\n<p>For example:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;I&#8217;m calling because I want to book an appointment.&#8221;<\/p>\n<\/blockquote>\n\n\n\n<p>The AI identifies the request as an appointment-related inquiry.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. The AI Determines the Right Destination<\/h3>\n\n\n\n<p>Based on your configured routing rules, the call can be directed to the appropriate person or team.<\/p>\n\n\n\n<p>For example:<\/p>\n\n\n\n<p><strong>Appointment \u2192 Booking Team<\/strong><\/p>\n\n\n\n<p><strong>Sales inquiry \u2192 Sales Team<\/strong><\/p>\n\n\n\n<p><strong>Complaint \u2192 Support Team<\/strong><\/p>\n\n\n\n<p><strong>Billing question \u2192 Accounts Team<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. The AI Hands Off the Call<\/h3>\n\n\n\n<p>If a human is required, the AI can hand the call over to the appropriate team member.<\/p>\n\n\n\n<p>The customer doesn&#8217;t need to start the conversation all over again.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">AI Call Routing vs Traditional Phone Menus<\/h2>\n\n\n\n<p>Traditional IVR systems can be useful, but they require customers to navigate predefined menus.<\/p>\n\n\n\n<p>For example:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Press 1 for Sales.<\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Press 2 for Support.<\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Press 3 for Billing.<\/p>\n<\/blockquote>\n\n\n\n<p>This works when the caller knows exactly what they need.<\/p>\n\n\n\n<p>AI routing takes a different approach.<\/p>\n\n\n\n<p>The caller can simply explain the reason for their call.<\/p>\n\n\n\n<p>For example:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;I purchased something last week and want to know when it will arrive.&#8221;<\/p>\n<\/blockquote>\n\n\n\n<p>The AI can understand the request and determine that the caller needs order or delivery support.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Traditional IVR<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Menu-based<\/li>\n\n\n\n<li>Caller chooses an option<\/li>\n\n\n\n<li>Can require multiple steps<\/li>\n\n\n\n<li>Limited to predefined choices<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">AI Call Routing<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Conversation-based<\/li>\n\n\n\n<li>Understands natural language<\/li>\n\n\n\n<li>Can ask clarifying questions<\/li>\n\n\n\n<li>Can classify the reason for the call<\/li>\n\n\n\n<li>Can route based on context<\/li>\n<\/ul>\n\n\n\n<p>This makes the interaction feel more like speaking with a receptionist than navigating a phone tree.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What Happens When a Caller Needs a Human?<\/h2>\n\n\n\n<p>An AI receptionist doesn&#8217;t need to handle every call itself.<\/p>\n\n\n\n<p>In fact, one of the most important parts of an AI receptionist is knowing <strong>when to hand a conversation to a human.<\/strong><\/p>\n\n\n\n<p>For example, the AI might handle:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;What are your business hours?&#8221;<\/p>\n<\/blockquote>\n\n\n\n<p>But if the caller says:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;I have a problem with my order and need someone to look into it.&#8221;<\/p>\n<\/blockquote>\n\n\n\n<p>the AI can collect the relevant information and route the conversation to the appropriate team.<\/p>\n\n\n\n<p>This creates a hybrid experience:<\/p>\n\n\n\n<p><strong>AI handles routine interactions \u2192 Human handles conversations that need human involvement.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">AI Call Routing Can Save Your Team Time<\/h2>\n\n\n\n<p>Imagine a business receiving 100 calls every day.<\/p>\n\n\n\n<p>If employees have to manually determine:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Who should answer?<\/li>\n\n\n\n<li>Which department handles this?<\/li>\n\n\n\n<li>Is this a sales lead?<\/li>\n\n\n\n<li>Is this customer support?<\/li>\n\n\n\n<li>Does someone need to call them back?<\/li>\n<\/ul>\n\n\n\n<p>a significant amount of time can be spent simply organizing calls.<\/p>\n\n\n\n<p>AI can perform much of this initial classification automatically.<\/p>\n\n\n\n<p>Your team can then focus on conversations that actually require their attention.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Route Calls Based on Business Categories<\/h2>\n\n\n\n<p>One useful approach is to define categories for the types of calls your business receives.<\/p>\n\n\n\n<p>For example, a salon might have:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New appointment<\/li>\n\n\n\n<li>Existing appointment<\/li>\n\n\n\n<li>Pricing inquiry<\/li>\n\n\n\n<li>Complaint<\/li>\n\n\n\n<li>Product inquiry<\/li>\n<\/ul>\n\n\n\n<p>A real estate business might use:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Property inquiry<\/li>\n\n\n\n<li>New buyer<\/li>\n\n\n\n<li>Existing client<\/li>\n\n\n\n<li>Rental inquiry<\/li>\n\n\n\n<li>Agent callback<\/li>\n<\/ul>\n\n\n\n<p>An ecommerce business might use:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order status<\/li>\n\n\n\n<li>Product question<\/li>\n\n\n\n<li>Return or refund<\/li>\n\n\n\n<li>Delivery issue<\/li>\n\n\n\n<li>COD verification<\/li>\n<\/ul>\n\n\n\n<p>The AI can classify incoming conversations according to the categories relevant to the business.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What Is Email Routing After a Call?<\/h2>\n\n\n\n<p>Call routing doesn&#8217;t necessarily end when the conversation ends.<\/p>\n\n\n\n<p>For some businesses, the most useful information is what happens <strong>after the call<\/strong>.<\/p>\n\n\n\n<p>With email routing, the AI can classify a call into your configured categories and send the caller&#8217;s details to the relevant team members by email after the conversation.<\/p>\n\n\n\n<p>For example:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Customer Support<\/h3>\n\n\n\n<p>A customer calls about a delayed order.<\/p>\n\n\n\n<p>The AI classifies the call as:<\/p>\n\n\n\n<p><strong>Delivery Issue<\/strong><\/p>\n\n\n\n<p>The relevant support team members receive an email containing information from the conversation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sales<\/h3>\n\n\n\n<p>A potential customer calls asking about a service.<\/p>\n\n\n\n<p>The AI classifies the call as:<\/p>\n\n\n\n<p><strong>Sales Inquiry<\/strong><\/p>\n\n\n\n<p>The appropriate sales team members receive the caller&#8217;s details.<\/p>\n\n\n\n<p>This reduces the chance that valuable information gets lost after a call.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What Information Can Your Team Receive?<\/h2>\n\n\n\n<p>Depending on the workflow, useful information can include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Caller identity<\/li>\n\n\n\n<li>Phone number<\/li>\n\n\n\n<li>Reason for calling<\/li>\n\n\n\n<li>Inquiry details<\/li>\n\n\n\n<li>Notes<\/li>\n\n\n\n<li>Tags<\/li>\n\n\n\n<li>Call summary<\/li>\n\n\n\n<li>Sentiment<\/li>\n\n\n\n<li>Callback requirements<\/li>\n<\/ul>\n\n\n\n<p>Instead of receiving a simple:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;Missed call from +91 XXXXX XXXXX&#8221;<\/p>\n<\/blockquote>\n\n\n\n<p>your team can receive useful context about what the caller actually wanted.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">AI Call Routing for Different Businesses<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">AI Call Routing for Salons<\/h3>\n\n\n\n<p>A salon may receive calls about:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Appointment bookings<\/li>\n\n\n\n<li>Rescheduling<\/li>\n\n\n\n<li>Pricing<\/li>\n\n\n\n<li>Services<\/li>\n\n\n\n<li>Complaints<\/li>\n<\/ul>\n\n\n\n<p>The AI can identify the reason for the call and route it appropriately.<\/p>\n\n\n\n<p>It can also book appointments or capture callback requests.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">AI Call Routing for Real Estate<\/h3>\n\n\n\n<p>Real estate businesses receive many different types of inquiries.<\/p>\n\n\n\n<p>The AI can help distinguish between:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New property leads<\/li>\n\n\n\n<li>Existing customers<\/li>\n\n\n\n<li>Rental inquiries<\/li>\n\n\n\n<li>Buyer inquiries<\/li>\n\n\n\n<li>Agent callbacks<\/li>\n<\/ul>\n\n\n\n<p>This allows sales teams to prioritize valuable opportunities.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">AI Call Routing for Clinics<\/h3>\n\n\n\n<p>A clinic may receive calls about:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Appointments<\/li>\n\n\n\n<li>Existing bookings<\/li>\n\n\n\n<li>General questions<\/li>\n\n\n\n<li>Doctor availability<\/li>\n\n\n\n<li>Follow-ups<\/li>\n<\/ul>\n\n\n\n<p>An AI receptionist can help direct callers without requiring every call to reach the front desk.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">AI Call Routing for Ecommerce<\/h3>\n\n\n\n<p>Ecommerce businesses can receive large volumes of calls related to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders<\/li>\n\n\n\n<li>Delivery<\/li>\n\n\n\n<li>Returns<\/li>\n\n\n\n<li>Refunds<\/li>\n\n\n\n<li>Products<\/li>\n\n\n\n<li>Payments<\/li>\n<\/ul>\n\n\n\n<p>AI routing can help organize these conversations and direct them to the appropriate team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">AI Can Also Use Customer Context<\/h2>\n\n\n\n<p>Routing becomes even more useful when the AI has access to relevant customer and business context.<\/p>\n\n\n\n<p>For ecommerce businesses, useful customer context may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Recent orders<\/li>\n\n\n\n<li>Delivery tracking<\/li>\n\n\n\n<li>Saved addresses<\/li>\n\n\n\n<li>Previous call history<\/li>\n\n\n\n<li>Loyalty or membership information<\/li>\n\n\n\n<li>Pending payments<\/li>\n<\/ul>\n\n\n\n<p>For example, if a customer calls about an order, the AI can use available context to understand the conversation instead of treating the caller as a completely unknown person.<\/p>\n\n\n\n<p>This creates a more personalized experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What If Nobody Is Available?<\/h2>\n\n\n\n<p>Sometimes the right team member isn&#8217;t available.<\/p>\n\n\n\n<p>Instead of simply sending the customer to voicemail, the AI can continue helping the caller.<\/p>\n\n\n\n<p>Depending on the configured workflow, it can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Record the caller&#8217;s identity<\/li>\n\n\n\n<li>Capture the inquiry<\/li>\n\n\n\n<li>Schedule a callback<\/li>\n\n\n\n<li>Take a message<\/li>\n\n\n\n<li>Record a complaint<\/li>\n\n\n\n<li>Add notes<\/li>\n\n\n\n<li>Create a call summary<\/li>\n<\/ul>\n\n\n\n<p>This means the customer interaction still produces a useful outcome.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How Jaxl Business Phone Handles AI Call Routing<\/h2>\n\n\n\n<p>Jaxl Business Phone allows businesses to configure how their AI receptionist handles incoming calls and when calls should be handed off to a team.<\/p>\n\n\n\n<p>The AI can understand the purpose of a call, classify it into configured categories, and help route the conversation to the appropriate team.<\/p>\n\n\n\n<p>Jaxl also supports <strong>email routing<\/strong>, where each matched category&#8217;s team members can receive the caller&#8217;s details by email immediately after the call.<\/p>\n\n\n\n<p>This gives teams both:<\/p>\n\n\n\n<p><strong>Live call routing<\/strong><\/p>\n\n\n\n<p>and<\/p>\n\n\n\n<p><strong>Post-call information routing.<\/strong><\/p>\n\n\n\n<p>The result is a more organized workflow from the moment a customer calls to the moment your team follows up.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">AI Call Routing Works Best With Human Handoff<\/h2>\n\n\n\n<p>The goal isn&#8217;t necessarily to make AI handle everything.<\/p>\n\n\n\n<p>The goal is to make sure the right person gets involved at the right time.<\/p>\n\n\n\n<p>A useful workflow can look like:<\/p>\n\n\n\n<p><strong>Customer calls<\/strong><\/p>\n\n\n\n<p>\u2193<\/p>\n\n\n\n<p><strong>AI receptionist answers<\/strong><\/p>\n\n\n\n<p>\u2193<\/p>\n\n\n\n<p><strong>AI understands the request<\/strong><\/p>\n\n\n\n<p>\u2193<\/p>\n\n\n\n<p><strong>AI handles simple questions<\/strong><\/p>\n\n\n\n<p>\u2193<\/p>\n\n\n\n<p><strong>AI identifies when a human is needed<\/strong><\/p>\n\n\n\n<p>\u2193<\/p>\n\n\n\n<p><strong>Call is handed to the appropriate team<\/strong><\/p>\n\n\n\n<p>\u2193<\/p>\n\n\n\n<p><strong>Caller details and summary are available to the team<\/strong><\/p>\n\n\n\n<p>This allows businesses to automate the repetitive part without creating a barrier between customers and employees.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What is AI call routing?<\/h3>\n\n\n\n<p>AI call routing uses artificial intelligence to understand why a customer is calling and direct the conversation to the appropriate person, department, or workflow.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Is AI call routing better than an IVR?<\/h3>\n\n\n\n<p>AI call routing can provide a more conversational experience because customers can explain what they need instead of navigating a series of menus.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can an AI receptionist transfer calls to humans?<\/h3>\n\n\n\n<p>Yes. An AI receptionist can hand calls to the appropriate team member when human assistance is required.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can AI route calls based on the reason for calling?<\/h3>\n\n\n\n<p>Yes. AI can classify calls based on configured categories and route them according to the business&#8217;s workflow.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What happens if nobody answers the transferred call?<\/h3>\n\n\n\n<p>The AI can continue with the configured workflow, such as capturing the caller&#8217;s details, recording an inquiry, scheduling a callback, or taking a message.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can businesses receive information about calls by email?<\/h3>\n\n\n\n<p>Yes. With email routing, relevant team members can receive caller details based on the category assigned to the call.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>Good call routing isn&#8217;t just about getting a phone call from one person to another.<\/p>\n\n\n\n<p>It&#8217;s about understanding <strong>why the customer called<\/strong> and making sure the right person gets the right information.<\/p>\n\n\n\n<p>AI call routing allows businesses to move beyond traditional phone menus by using natural conversations to understand customer intent, classify calls, and connect callers with the appropriate team.<\/p>\n\n\n\n<p>For small businesses, this can mean fewer unnecessary transfers, faster responses, better lead handling, and a more organized customer experience.<\/p>\n\n\n\n<p>And when AI works alongside your human team rather than replacing it, your business can stay responsive without forcing employees to answer every routine call themselves.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Route Every Call to the Right Place<\/h2>\n\n\n\n<p>Jaxl Business Phone helps businesses use AI to answer calls, understand customer intent, route conversations, and keep teams informed.<\/p>\n\n\n\n<p>With Jaxl, you can:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Route calls to the right team<\/li>\n\n\n\n<li>Hand calls over to humans<\/li>\n\n\n\n<li>Classify calls into business categories<\/li>\n\n\n\n<li>Send caller details to relevant team members<\/li>\n\n\n\n<li>Capture inquiries and callbacks<\/li>\n\n\n\n<li>Generate call summaries and notes<\/li>\n<\/ol>\n\n\n\n<p>Learn more about Jaxl Business Phone at <strong><a href=\"http:\/\/business.jaxl.com\">business.jaxl.com<\/a><\/strong><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI call routing helps businesses connect customers with the right person or team without making callers navigate complicated phone menus or repeatedly explain why they are calling. Instead of simply answering a call and transferring it randomly, an AI receptionist can understand the caller&#8217;s intent, collect relevant information, and determine where the conversation should 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